Terms of Service

Acceptance of Terms

Welcome to Energy311.com. By accessing or using our website and services, you agree to be bound by these terms and conditions (the "Terms"). If you do not agree with any part of these terms, you must not use our website.

Onboarding Fee

A one-time onboarding fee of $99 USD is required to access certain services. This fee is refundable.

Refund Policy

Refunds for the onboarding fee are applicable if:

  1. We are unable to initiate billing for your building.
  2. You express dissatisfaction with our services within the first 90 days of service commencement.

To request a refund, please contact our customer service team at customerservice@energy311.com with details of your claim.

Payment Processing

Our payment processing is PCI compliant, ensuring that your payment information is handled securely and in accordance with industry standards.

Contact Information

For issues related to purchases or any other customer service inquiries, please direct your concerns to our customer support team:

By Email:

By Mail:

Energy311, Inc.7220 Trade St, Suite 310San Diego, CA 92121

Modifications to Terms

Energy311, Inc. reserves the right to modify these terms at any time. We will notify you of any changes by posting the new terms on our site. Your continued use of the website after such changes will constitute acknowledgment and acceptance of the modified terms.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the state of California, United States.

Service Description

Energy311, Inc. provides SaaS solutions aimed at streamlining billing and energy management services. We reserve the right to update or modify the features of our services at any time without prior notice.

User Accounts

Users are required to create an account to access certain features of our services. You agree to provide accurate and complete information during the registration process and to keep this information up-to-date. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

Acceptable Use Policy

You agree not to use the website or services for any unlawful purpose or in any way that interrupts, damages, or impairs the service. Prohibited activities include, but are not limited to:

  • Unauthorized access to or alteration of data;
  • Actions that impose an unreasonable or disproportionately large load on our infrastructure;
  • Use of any device or software to interfere with the proper working of the website or our services.

Intellectual Property Rights

All intellectual property rights in the website and services are owned by or licensed to Energy311, Inc. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use our content in any way except for your own personal, non-commercial use.


Energy311, Inc. may terminate or suspend your access to the website and services without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.


The services are provided on an "as is" and "as available" basis. Energy311, Inc. expressly disclaims any warranties of fitness for a particular purpose, merchantability, non-infringement, and those arising from a course of dealing or usage of trade. We do not warrant that the services will meet your specific requirements or be available uninterrupted or error-free.

Limitation of Liability

In no event shall Energy311, Inc., its officers, directors, employees, or agents be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses.


You agree to defend, indemnify, and hold harmless Energy311, Inc., its officers, directors, employees, and agents, from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the website or services or your breach of these Terms.

Changes to Services

Energy311, Inc. reserves the right to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.


If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

By using Energy311.com, you acknowledge that you have read these terms and agree to be bound by them.